Frequently Asked Questions
FAQ, Frequently Asked Questions – The Venetian Resort Hotel Casino, Las Vegas.
- How do I change my email address online?
- Can I reserve a suite or change my current reservation via e-mail?
- How do I get a copy of my bill?
- How can I be notified about future specials and promotions?
- How can I get a brochure about The Venetian?
- Do your suites have high-speed Internet access?
- How can I get information about Grazie?
- How do I make an appointment at the Canyon Ranch SpaClub® and Salon?
- Do you have a fitness facility for guests?
- Do you have handicap-accessible suites?
- What kind of transportation is available from the airport to The Venetian?
- Is there a car rental facility near The Venetian?
- What time is suite check-in?
- What time is suite check-out?
- Does The Venetian offer on-site childcare?
- Does my suite have a coffeemaker?
- What credit cards are accepted by The Venetian?
- Are cribs available for infants?
- Where can I exchange my foreign currency for U.S. dollars?
- Can I order flowers from The Venetian?
- Do your suites have hairdryers?
- Are irons and ironing boards available for in-suite use?
- Does the Venetian offer on-site medical care?
- Do your suites have microwave ovens?
- Can I order movies in my suite?
- Does The Venetian have on-site parking?
- Can I bring my pet to stay with me at The Venetian?
- Do your suites have refrigerators?
- How do I charge items and meals to my suite?
- How can I arrange a day tour of the city or surrounding areas?
- Can The Venetian provide me with a wheelchair during my stay?
- How can I get complimentary suites?
- How can I get a brochure about The Venetian’s wedding services?
- If I forget my Club Grazie login and password, what should I do?
- How can I see the menus from The Venetian’s restaurants?
- How can I make a restaurant reservation?
- To which charitable organizations does The Venetian contribute?
- How can I learn about The Venetian’s open employment positions?
- What is the minimum bet for your table games (i.e. , Blackjack, Roulette, Pai Gow, etc. )?
- Do you have a Poker Room?
- Do you offer gaming lessons?
- How do I get credit for my table games play with regards to receiving complimentaries?
- What are the denominations of your slot machines?
- If I have a ticket that I cashed out of a slot machine, how can I redeem it after I get home?
- How can I receive complimentaries for my table, slot, and video poker play?
- Can I redeem my winning Race and Sports Book ticket by mail?
- How can I find out if a specific sporting event will be shown in the Race and Sports Book?
- How do I apply for a casino credit line at The Venetian?
- How will I know if my casino credit application has been approved?
- How do I change my email address online?
As a Grazie member, you are able to update your account information online at any time. This includes your email address, phone number, and home/business address.
To do this, please follow the steps below.
- If you haven’t already, click here to set up a pin number.
- Once you have a pin, click here to login.
- Once you’ve logged on, you can go to the "update my profile" page and once there, update your information, including your email address.
If you are not yet a grazie member, you can sign up with your new email address online. If you don’t want to receive email at your old address, you can unsubscribe it by clicking on the unsubscribe link that is located on the bottom of any email promotion you receive.
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- Can I reserve a suite or change my current reservation via e-mail?
Yes. You can change a reservation via e-mail at reservations@venetian.com
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- How do I get a copy of my bill?
You can receive a copy of your bill upon check-out or by contacting the Accounts Receivable department at either 702.414.4509 or via e-mail at ARdept@venetianpalazzo.com
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- How can I be notified about future specials and promotions?
Learn about The Venetian’s specials and promotions by clicking on the icon at the upper right hand corner of our website homepage or by clicking here.
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- How can I get a brochure about The Venetian?
- Click here to download brochure
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- Do your suites have high-speed Internet access?
High-speed Internet access is available in all of The Venetian’s suites, as are all connection cables for your laptop computer.
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- How can I get information about Grazie?
Contact Resort Services at 877.2GRAZIE (877.247.2943) or click here.
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- How do I make an appointment at the Canyon Ranch SpaClub® and Salon?
You can call Canyon Ranch directly at 877.220.2688 or, for more general treatment information, click here.
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- Do you have a fitness facility for guests?
You can purchase daily passes to Canyon Ranch SpaClub’s extensive fitness facility by calling 877.220.2688; for more general information click here.
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- Do you have handicap-accessible suites?
Yes. The Venetian has both wheelchair-accessible suites and suites equipped for the hearing-impaired. Simply ask your Venetian representative for more information when booking your suite.
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- What kind of transportation is available from the airport to The Venetian?
There are many different transportation options in Las Vegas, including shuttle buses, taxis, and limousine services. If you would like to pre-arrange transportation to The Venetian, contact Concierge Services at 877.883.6423.
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- Is there a car rental facility near The Venetian?
Avis Rent a Car Rental is The Venetian’s official on-site rental representative. If you would like to arrange a car rental, contact Avis at 800.331.1212 between the hours of 8 a.m. and 6 p.m.
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- What time is suite check-in?
Regular check-in begins at 3 p.m. ; however, you can request an early check-in by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.
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- What time is suite check-out?
Regular check-out is at 11 a.m. ; however, you can request a late check-out by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.
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- Does The Venetian offer on-site childcare?
While we do not offer on-site childcare, you can obtain a list of childcare companies in Las Vegas by calling the Hotel Operator at 877.883.6423.
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- Does my suite have a coffeemaker?
Coffeemakers are not available in any of the suites.
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- What credit cards are accepted by The Venetian?
The Venetian accepts all major credit cards, including Visa, MasterCard, American Express, Discover and Diners Club.
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- Are cribs available for infants?
Yes. Upon arrival, simply contact the Hotel Operator at 877.883.6423 and a crib will be delivered to your suite.
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- Where can I exchange my foreign currency for U.S. dollars?
You can exchange foreign currency on the casino floor, at the main cashier cage.
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- Can I order flowers from The Venetian?
Yes. You can purchase flower arrangements through The Venetian Floral department by calling 866.395.4345.
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- Do your suites have hairdryers?
All suites at The Venetian are equipped with a hairdryer. It can be found in the bathroom vanity desk drawer.
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- Are irons and ironing boards available for in-suite use?
All suites at The Venetian are equipped with both an iron and an ironing board. Both can be found in your suite’s closet.
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- Does the Venetian offer on-site medical care?
The Venetian does not have on-site medical care; however, we do have trained Emergency Medical Technicians on site 24 hours a day.
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- Do your suites have microwave ovens?
Microwave ovens are not available in any of the suites.
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- Can I order movies in my suite?
You can order movies in your suite by using the Pay-Per-View service available on your in-suite television system.
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- Does The Venetian have on-site parking?
The Venetian provides complimentary valet and self-parking.
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- Can I bring my pet to stay with me at The Venetian?
The Venetian welcomes all ADA-approved service dogs with proper documentation. Documentation may include an ADA card, ADA tags, or an identifying vest worn by the pet in question.
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- Do your suites have refrigerators?
The Venetian will provide your suite with a refrigerator for $25 per day based on availability. Upon arrival, simply contact the Hotel Operator at 877.883.6423 to request a refrigerator.
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- How do I charge items and meals to my suite?
You can arrange to charge items to your suite through the Front Desk. To do so, you will need to provide the Front Desk with a credit card or a $150-per-day cash deposit and will need to carry a photo ID to make charges to your suite.
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- How can I arrange a day tour of the city or surrounding areas?
You can arrange a tour of Las Vegas or the surrounding areas through Concierge Services at 877.883.6423.
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- Can The Venetian provide me with a wheelchair during my stay?
Yes. Upon arrival, simply contact the Hotel Operator at 877.883.6423 and request a wheelchair.
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- How can I get complimentary suites?
For more information about complimentary suites, contact Resort Services at 877.314.1500.
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- How can I get a brochure about The Venetian’s wedding services?
You can get more information about Venetian weddings by contacting Wedding Services at 866-548-1807.
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- If I forget my Club Grazie login and password, what should I do?
Lost or forgotten pin numbers can be reset by clicking on the Club Grazie link. Simply type your account number, skip the pin number and click on the word "here". You will be prompted to create your pin number.
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- How can I see the menus from The Venetian’s restaurants?
You can obtain a copies of our restaurants’ menus from Concierge Services or by clicking here.
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- How can I make a restaurant reservation?
You can make a restaurant reservation by clicking here or by contacting Concierge Services at 877.883.6423.
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- To which charitable organizations does The Venetian contribute?
The Venetian has created its own charitable organization called The Venetian Foundation. The Venetian Foundation provides guidance for all of The Venetian’s charitable donations, community outreach/development programs, and team member support programs.
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- How can I learn about The Venetian’s open employment positions?
The Venetian lists all employment opportunities on www.venetian.jobs. Please go to this site for an overview about our Employment Opportunities and to apply on-line.
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- What is the minimum bet for your table games (i.e. , Blackjack, Roulette, Pai Gow, etc. )?
Table minimums are adjusted based on business demands, and generally start at $10 during the week and $15 on weekends.
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- Do you have a Poker Room?
The newly opened Venetian Poker Room is nearly 11,000 square feet, and is among the city’s largest venues and is destined to become the premier poker room in Las Vegas
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- Do you offer gaming lessons?
We currently offer complimentary gaming lessons seven days a week. You can learn Craps at 11 a.m. and 5 p.m. , Roulette at noon, and Blackjack at 12:15 p.m. daily in the casino.
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- How do I get credit for my table games play with regards to receiving complimentaries?
After you have selected where you would like to play, provide the supervisor with valid identification. The supervisor will be able to issue you a player’s card for rating.
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- What are the denominations of your slot machines?
We offer a wide variety of denominations from 1 cent to $500.
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- If I have a ticket that I cashed out of a slot machine, how can I redeem it after I get home?
Simply mail us a copy of your driver’s license with the ticket. Casino Accounting will research the ticket and, when it is found to be valid, will send you a check.
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- How can I receive complimentaries for my table, slot, and video poker play?
Before you begin to play, visit our Grazie booth to get a Grazie card. They will be able to explain the programs we have at the time of your visit. For additional information, you may also contact Resort Services at 877.314.1500
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- Can I redeem my winning Race and Sports Book ticket by mail?
Yes. The instructions can be found on the back of each betting ticket.
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- How can I find out if a specific sporting event will be shown in the Race and Sports Book?
While we subscribe to all major sport TV contracts, we are unable to know in advance if a specific game will be shown.
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- How do I apply for a casino credit line at The Venetian?
To apply for a casino credit line, simply click here.
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- How will I know if my casino credit application has been approved?
An approval letter will be sent to you as soon as your application has been processed and reviewed. You can also call our toll-free Casino Credit Hotline at 877.379.6777.
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